Privacy policy

Last Updated: July 18, 2026

At yin aura, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our handcrafted candles, home fragrance products, or related lifestyle items, or otherwise interact with our services.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

- Contact information (name, email address, phone number, billing address, shipping address).

- Payment and transaction information required to process your orders. Payment information is processed securely through our payment providers.

- Account information (if you create an account), including your username, password, and preferences.

- Order history, purchase details, returns, exchanges, and cancellations.

- Customer support communications.

- Device and browser information, IP address, and cookies.

- Information about how you use our website and services.

How We Collect Your Information

We collect information:

- Directly from you when you place an order, create an account, or contact us.

- Automatically through cookies and similar technologies while you browse our website.

- From Shopify and trusted service providers that help us operate our business.

- From trusted third-party partners when permitted by law.

How We Use Your Information

We use your information to:

- Process and fulfill your orders.

- Arrange shipping, returns, and refunds.

- Provide customer support.

- Improve your shopping experience and website performance.

- Prevent fraud and protect our store.

- Comply with legal obligations.

- Send promotional emails if you have chosen to receive them. You may unsubscribe at any time.

Sharing Your Information

We only share your personal information when necessary, including with:

- Shopify to operate our online store.

- Payment processors.

- Shipping and fulfillment providers.

- Analytics and website service providers.

- Legal authorities when required by applicable law.

We do not sell your personal information.

Shopify

Our store is hosted on Shopify. Shopify may process certain personal information to provide and improve its services. For more information, please review Shopify's Privacy Policy and Privacy Portal.

We use cookies and similar technologies to improve website functionality, analyze website traffic, remember your preferences, and enhance your shopping experience. You can manage cookie preferences through your browser settings.

Children's Privacy

Our products and services are not intended for children, and we do not knowingly collect personal information from children.

Security

We use commercially reasonable safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

- Access your personal information.

- Correct inaccurate information.

- Request deletion of your personal information.

- Request a copy of your personal information.

- Withdraw consent where applicable.

- Opt out of marketing communications.

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be processed or stored in countries outside your country of residence where permitted by applicable law and with appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised "Last Updated" date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: yin.support@gmail.com

Business Name: yin aura

Location: Dubai, United Arab Emirates